The Sphere of Interaction: UppAdventures
Project Scope: 3 months
Project Members: Catalina Dussán, Sakshi Jain
Role: Research and investigation for case studies, Brainstorming for ideas, Extreme user profile, Sketches for the wireframes, Illustration for main character and background, Map the flows and prototype, Video editing
Tools: Sketch, Invision, Photoshop, Illustrator, Premiere Pro, After Effect
In Collaboration With Experientia
Overview
The aim is to design a series of User Interfaces (UI) that serve children at hospitals with modalities like visual screen interaction and motion.
Problem
The experience of children at hospitals is usually a very traumatic experience, they are vulnerable to stress, feeling lonely, scared, and confused about why they are at the hospital and why they had to go through all this pain. Trying to adapt to their condition of illness and the hospitalization itself may be a struggle, in addition to this, they also have limited chances of socializing with friends and peers. So, our challenge is to make children's experiences at the hospital less traumatic and lonely and find a way for them to stay connected.
Design Process
1. Research
- Analysis of the painpoints
- The ten commandments
- HMW questions
- Lotus blossom ideation
- Ideas board
2. Define
- Extreme user profile
- Extreme character experience
- Mapping the user experience
3. Ideate
- The best possible solutions
- Storyboard
- User flow
4. Build
- Final UI screens
- Prototype
1. Research
Analysis of the Painpoints
1. Commonly confused in need of an explanation of what they will be exposed to in a manner that fits their level of maturity.
2. They are scare of the situation and fear medical procedures.
3. They get bored while waiting in the rooms for the doctor or nurse.
4. Separation & Sleep Anxiety as they are taken away from the safe and empathetic environment of their home. They need their families' support more than ever.
5. Possibility of negative psychological consequences throughout their recovery, such as nightmares, irritability, and aggressiveness. They refuse recovery time because it is not a fun or enjoyable activity.
6. They are particularly vulnerable to stress while they are adapting to their condition of illness and hospitalization.
7. Illness and hospitalization are traumatic, anxiety-provoking and can lead to transient or long-term behavioral and psychological difficulties in the future.
8. Worried about keeping up with schoolwork, also sad over missing out on school activities, and having a limited chance of socializing with their friends and peers.
The Ten Commandments
1. The hospital's management is focused on the children, they are accepting and empathic providing them with an environment that is safe and child-friending.
2. Hospitals should provide spaces and time for children to explore their curiosity and imagination with engaging infrastructure and more playful learning areas.
3. The hospitals need to create a community feeling between the children, families, doctors, and the medical staff. It should allow possible interactions with friends and family.
4. Hospitals must innovate in new ways to treat children and be updated with the latest technological advances in every field even outside medical studies.
5. Children and families must understand the process and staff members must be empathetic to their situation. Sharing the decision-making with parents and most importantly the children, using simple language to explain diagnosis for children.
6. Children must feel in control of the situation and believe they have the power of choosing for them.
7. Hospitals must teach children and give them a learning and motivational experience that will help them in the future.
8. Engage children in group play activities to ease the psychological burden of hospitalization.
9. The hospitals ensure fun memories and cultural adventures while going through tough times. Promoting values in a society like equality, respect, and fairness.
10. Create a positive vibe around them will praise them when they do well, recognition of their efforts and achievements, and encouragement to talk about how they feel.
How might we make children's experience at the hospital less lonely and find a way for them to stay connected?
The lotus blossom Ideation
Idea and Design requirements
Inspirational example, and reasons
Ideas Board
Title: Digital
friend
Idea: It follows you like shadow EVERYWHERE even in surgery, kids can play and interact
How does it work? Using screens in every part of the hospital, a digital friend will appear just like peter pan shadow, kids can create a character/friend that they can interact with by playing or learning.
Value/Potential: Loneliness, stress-anxiety, learning
Title: Projection on the wall
Idea: Interact with the sensor motion
How does it work? It a projection on the wall that you can interact with. Upload a picture of your room and it will look the same or use the imagination to create a different word, also moves with a motion sensor.
Value/Potential: Control of the situation, fighting boredom, personalize, fun, imagination
Title: A social network
Idea: Every room has interaction devices to join the network
How does it work? Like Facebook but for patients and doctors. People upload photos of the stay at the hospital, the recovery, and people they work with, they can also chat and check the status of recovery.
Value/Potential: Interaction with other patients, encouragement and motivation, fun socializing
Title: App to explore
Idea: The Magnifying glass of secrets
How does it work? With the app, you can follow a map that will take to interesting places inside the hospital, and on the way you can reveal secrets and hidden characters.
Value/Potential: Enjoy, explore unfamiliar territory
Title: Holographic interactions in bed
How does it work? The patient can use the hologram to have a better understanding of the situation in terms of procedures and healing process.
Value/Potential: Understanding, learning, communicating with patients
2. Define
Extreme User Profile
Children between the ages of 6 and 10, preschool and primary school. Who enter the hospital for long-term surgery and hospitalization processes (minimum 2 weeks). They are active, curious, energetic with a desire to play and entertain themselves. They are physically active and more independent but still connected to their parents. They are also more involved with friends and are learning to think in more complex ways.
Name of character: Charlotte Rossi
Age: 6 years old
Man/Woman/Boy/Girl: Little girl
Location: Glasgow - Scotland
Works/Studies/Does: Attending Preschool
Values/Interests/Needs/Motivations: Playing with friends at school loves her new teacher and spending time with her parents.
Most of their time on activity/Task/Hobby: Most of the time at school, or at home, some of the activities she likes are coloring books, reading about adventures, and listening to music (needs distractions all the time)
What are the fears: Loneliness, missing her friends and parents, not attending school, and doctors in general.
Create an attitude: She is a very responsible, well behave, introverted girl, sometimes quiet, and shy, doesn't talk too much to strangers. She has a large imagination and likes to express herself through dancing, painting, and does really well at school.
Extreme Character Experience
Mapping the User Experience
Children hospitalization
3. Ideate
The Best Possible Solutions
The animated solution - Uppadventure
What is it?
Uppadventures is an interactive animation that makes the hospital stay become an adventure, it makes the hospitalization process more enjoyable. With its two display modes and motion sensors, it becomes a totally innovative and complete experience, from beginning to end. It further helps in making children's experience at the hospital less lonely and finds a way for them to stay connected with these 3 concepts i.e., Healthiness, Motivation, and Happiness.
Healthiness
Make children learn about why they are in the hospital, and understand the importance of improving during recovery.
Motivation
Give children motivation through small things like snacks or toys to make the stay more comfortable, also motivate other patients.
Happiness
Let children play interactive games and explore their abilities, also they can play with other patients their age.
How does it work?
When they arrive to be admitted, they are given the wristbands, also called ID bands, which have a movement sensor; when the child moves in the room the screens will be activated and turned on. The idea is to collect as many stars as you can during the hospitalization.
The Technology- Two display modes and motion sensors
Motion sensor wristband (Device - Fitness tracker)
1. Medical chart- Basic information and health status
2. Activate the screens- Every device is synchronized. Kids don't need to turn on or login the devices
3. Control share screen- Kids move their hand to interact
Personal Experience (Device - Ipad/Tablet)
1. Explore | Healthiness - Learn about your medical condition and progress
2. Missions | Motivation - Each day discover something new activities and entertainment
3. Games | Happiness - Unlock games and enjoy
Sharing Experience (Device - Giant wall screen)
1. Space selfie | Healthiness - Make new friends along the way and keep the memories with you
2. Spread the love | Motivation - Motivate other patients during the stay by giving them extra stars
3. Mimics game | Happiness - Do the same action as the character to win
Storyboard
User Flow
4. Build
Final UI Screens
Share Screens
Personal Screens
Prototype
The Value and Potential
Uppadventures is not only a tool, but it is also a whole experience from start to finish during hospitalization, almost like a virtual companion, and a way to personalize your journey, we believe that the memories of children will change completely after they experience the journey that is Uppadventures.